Pedestal PRO counts and verifies quantities of merchandise prior to shipping. Small parcel shippers (UPS, FedEx, etc.) and LTL Freight carriers accept our quantities when picking up your shipment, taking title of the goods, and providing us tracking/PRO numbers. You are responsible to count the number of boxes you receive whether they arrive by small parcel carrier (UPS, FedEx, etc.) or by LTL freight carrier—count the boxes not just the pallets. Please count the boxes PRIOR to signing the delivery receipt for any shipment.
Any missing or damaged items must be noted on the delivery receipt and reported to the delivery driver in order to submit and validate a loss/damage claim with Pedestal PRO. Any missing or damaged items not noted on the delivery receipt cannot be replaced at no charge by Pedestal PRO. There are two exceptions:
Pedestal PRO makes every attempt to package and palletize items for reliable cross-country shipping. We go so far as to:
Pallets do not leave our facility without meeting the highest standards for packaging and palletizing.
It is amazing to us how freight carriers find ways to damage shipments! If a shipment arrives damaged, please either refuse the shipment or receive it ONLY WITH A NOTE OF DAMAGE OR MISSING items. This will provide us the correct documentation to make a make a damage or missing claim to our carrier. Without it, we are unable to support you with replacement product at no charge.
We appreciate your business and will do everything we can to serve you with reliable shipping.